Using the P2P Market in Crypto Bot, you accept the terms and conditions and the rules below. If you break the rules, your account may be restricted or blocked.
1. Be nice. All orders are processed by real people. Follow the order conditions and reply to messages politely.
2. Be careful. Send money via the chosen payment method. Pay the exact amount specified in your order.
3. Be sure. Make sure you can send or receive money without any third party.
4. Do not have malicious intent. Our service has a zero tolerance policy for fraudulent and illegal transactions. Any such activity will certainly result in a full account blocking and rejection of the service.
Attempts to manipulate P2P Market rules to delay transactions, unfair competition or cheat the opposite party of the transaction are unacceptable.
5. Stay safe. Follow the order procedure and guidelines for safe transactions. Make sure you understand the implications of a transaction before confirming it and contact support in case of questions, suspicious actions of the other party to the transaction and other unusual situations.
6. Use only the @CryptoBot. Communication between order participants, and the execution of orders, happens only in the @CryptoBot bot. It is forbidden to go to private messages, other bots or other messengers.
7. Be helpful. Order participants should cooperate when necessary to clarify situations by providing our support team with timely responses and correct information.
In the event of a dispute, the platform has the right to freeze the assets in dispute for investigation and decide how to deal with them at its discretion.
For sellers
Starting the order, the seller undertakes through the Market's P2P platform to transfer cryptocurrency in the amount that is the subject of the transaction to the buyer after receiving payment from the buyer in the amount fixed in the order parameters to the provided details within a specified period of time through the specified payment method.
When opening an order, the seller must add the correct details at the appropriate stage of the transaction via the transaction menu. Adding knowingly invalid or incorrect details in order to send later details via messages on the transaction or outside the platform is prohibited.
All additional payment instructions, if required, must be added to the details along with the transfer details. The seller is solely responsible for the correctness and completeness of the provided details and payment instructions. If an error has been made and payment has been made by the buyer, the transaction will be deemed paid.
Opening of orders without the intention to conduct them in accordance with the parameters fixed in the announcement is prohibited. The Seller may not require the holding of additional commissions or penalties, including in the additional terms and conditions of the advertisement.
Once the buyer has confirmed sending payment, the seller must quickly verify receiving full payment at the specified time and finalize the transaction to transfer the coins to the buyer. Sellers who systematically fail to complete orders on their own after receiving payment may have their access to the P2P Market restricted.
If payment has not been received by the seller, he needs to open a dispute.
Also, a dispute can be opened by the buyer if he confirmed sending the payment and the seller does not confirm its receiving.
When opening a dispute, the seller should contact support and provide information about the transaction and confirmation of the lack of payment or reasons for not finalizing the transaction.
To protect against accepting fraudulent funds, the seller may request additional verification from the buyer.
If the transfer is received by the seller but the buyer has not fulfilled additional conditions or requires additional evidence, the seller may request that these conditions be fulfilled or that such evidence be provided. If the buyer does not agree to this, the seller may refuse the order and return the transfer to the direct sender.
If payment is received via a payment method other than the one specified in the order, the seller may complete the order or return the amount received to the direct sender to cancel the transaction.
If the amount of payment received is less than the amount specified in the transaction, the buyer must send the missing amount to complete the transaction or the seller must return the amount received to the direct sender to cancel the order.
If the amount of payment received is more than required, or if the buyer, as a result of an error, makes several transfers for more than required amount, the seller must return the excess amount to the direct sender and complete the order or return the full amount received to the direct sender to cancel the order.
If the funds were sent by the buyer according to the seller's details, but there was an error in the choice of bank or payment system, the seller should receive these funds and complete the transaction, or make a return transfer to cancel the transaction, if possible.
The seller may cancel the order with a full refund of the amount received to the direct sender before the deal is finalized.
For takers | For makers |
The seller must read and be in agreement with the terms of the order in the buyer's offer before opening the order. | The author of the offer must make sure that the posted terms of the order do not conflict with the rules of use of the P2P Market and do not contain payment details and contact information. |
The parameters for the order are fixed at the time the order request is submitted. When an order is accepted by the buyer, the seller must ensure that the parameters of the deal correspond to those that suited him at the time of viewing the offer. Once the order is finalized, it cannot be canceled. | The author of the offer can accept orders from sellers at his choice.
If the author of the offer does not accept orders less or more than a certain amount, it is necessary to set the minimum and maximum amount of the deal in the parameters of the offer. |
Unaccepted orders are canceled automatically after 10 minutes. Canceling them by themselves before that time will be counted as a canceled order in the seller's account statistics. | It is prohibited to fill the list of offers with your own offers (offers with the same price or offers with a small price step).
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Opening orders to delay the authors of offers or attempting to influence the prices they put up is unacceptable. | It is prohibited to fill the list with your own offers from multiple accounts for the purpose of unfair competition. |
| To automate operations in the P2P Market, only documented tools provided by the platform may be used. The use of any undocumented features (scripts, bots or other manipulation tools) is not allowed. |
For buyers
Starting the order, the buyer agrees to transfer the payment amount fixed in the order parameters to the seller's details within the specified period of time via the specified payment method.
Opening orders without the intention to make them in accordance with the parameters fixed in the offer is prohibited. Payment must be made in full. The transfer fee is paid by the buyer. Begging, requests for discounts, requests to include transfer fees in the payment amount, as well as requests to differ from other parameters are unacceptable.
Transfer for payment should be sent to the details added by the seller in the order (section “Details” in the order card). The buyer should make sure that he sends payment to these details and not to the details received in messages on the deal, in private messages outside the platform or added to the additional terms of the deal in the seller's offer.
The transfer for payment must be made within the bank or payment system specified in the payment method.
Transfer for payment must be made from a personal account in a bank or payment system. Order payments through third parties or third-party payment services are not allowed.
Before making a payment transfer, the buyer should ensure that the details and amount specified for the transfer are correct and that the payment instructions provided by the seller are followed, because if a mistake is made in making the transfer, there is no guarantee that the funds can be received by the seller for the order to be deemed paid or returned to the sender.
If there are any questions, problems with details or any mismatches, the buyer should contact the seller via order messages or support.
If the buyer changes his mind about the purchase or the transfer cannot be sent, he should cancel the order, making sure that the transfer will definitely not be completed or rejected obviously.
Once the transfer is complete, the buyer must mark the payment sent by selecting “Payment Sent” from the order menu.
It is prohibited to mark payment fulfillment without making the transfer.
If payment is sent, the buyer should not cancel the order if the transfer has not been returned.
The buyer can open a dispute if the seller has not confirmed receiving and transferred the cryptocurrency after the time to confirm payment has expired.
A dispute can also be opened by the seller if payment is not received by him within the given time for payment.
When opening a dispute, the buyer should contact support and provide information about the order and proof of payment fulfillment.
If the seller requests additional transfer confirmations necessary to protect against being caught in fraudulent schemes, the buyer can agree to provide the requested confirmations or refuse to do so in order to cancel the order and return the transfer to the sender.
In case of seller's rejection of the order or other necessity to return the transfer, the buyer must provide the details of the account from which the transfer was made.
For takers | For makers |
The buyer must read and be in agreement with the terms of the order in the seller's offer before opening the order. | The author of the offer must make sure that the posted terms of the order do not conflict with the rules of use of the P2P Market, and do not contain payment details and contact information. |
The parameters for the order are fixed at the time the order is submitted. When an order is accepted by the seller, the buyer must make sure that the parameters of the order match those that were appropriate at the time of viewing the offer. Once the order is finalized, it cannot be canceled. | The author of the offer may accept offers of order from sellers at his choice
If the author of an offer does not accept orders less or more than a certain amount, it is necessary to set the offer to the appropriate minimum and maximum order amount in the parameters of the offer. |
Unaccepted order offers by sellers are canceled automatically after 10 minutes. Canceling them by themselves before that time will be counted as a canceled deal in the buyer's account statistics. | It is prohibited to fill the list of offers with your own offers (offers with the same price or offers with a small price step).
|
Opening orders to delay the authors of offers or attempting to influence the prices they put up is unacceptable. | It is prohibited to fill the list with your own offers from multiple accounts for the purpose of unfair competition. |
| To automate operations in the P2P Market, only documented tools provided by the platform may be used. The use of any undocumented features (scripts, bots or other manipulation tools) is not allowed. |