When you process transactions with coins using Crypto Bot features, the coins specified for the transaction can be put on hold until the transaction is fully completed.
Coins on hold are not deducted, but will not be available for use in other operations.
To make such coins available again, you must cancel the operation in which they are being used.
If you have coins on hold in your balance, it means you may have:
Active checks.
You can delete active checks to remove coins from hold.
Active offers.
You can deactivate offers to take coins off hold.
Open sale transactions in P2P.
If the buyer did not fulfill the payment on the transaction, you need to open a dispute in the transaction to cancel it. To do this, go to the transaction menu → Open Dispute.
Open orders for Exchange.
You can cancel exchange requests.Active giveaway.
Giveaways that have already been published cannot be canceled. If there are no participants registered in the giveaway, it will be canceled automatically on the giveaway date and the coins will be returned hold.
If you can't find where coins on hold are used, please contact our support team.