If coins are on hold, you have active checks, offers or orders in the Market or the Exchange. If you want to refund coins to your available balance, you need to delete checks, deactivate offers, cancel orders in the P2P Market and cancel limit orders in the Exchange.

Coins may also be on hold due to unprocessed or failed withdrawals. Check the status of your recent withdrawals. If you see the status “Failed to process the withdrawal”, contact our support team and include the withdrawal ID hashtag starts with #W…