If your account has been restricted, your information requires additional review for compliance purposes.
Here's what to do:
Reach out to our support team via @CryptoSupportBot and submit your inquiry. Our team typically responds within 24-48 hours.
Complete identity verification (recommended) – You can expedite the review process by verifying your identity through Sumsub. This helps us confirm your information faster and resolve the restriction more quickly.
💡 Your funds are secure. All assets remain safe in your account and will be available for withdrawal once the verification process is complete.
If your account has been suspended, it means that your data requires additional verification.
What you can do:
Contact @CryptoSupportBot support and wait for your request to be reviewed.
To speed up the process, you can verify your identity through the Sumsub system — this will allow your data to be confirmed more quickly.
💡 Your funds remain safe in your account. You will be able to withdraw them after completing all verification requirements.