In some cases, incoming deposits may be temporarily placed on hold for additional review to comply with anti-money laundering (AML) requirements.
This is a standard security procedure designed to protect all users and prevent illicit transactions.
❓ Why might my deposit have been suspended? The main reasons are:
— The transaction originated from an address or wallet associated with high-risk activity
— The amount or source of funds requires verification under AML regulations
— Our system flagged the transaction as potentially suspicious based on risk indicators
❓ What Should I Do If My Deposit Is High-Risk?
If your account receives a high-risk deposit, your account access may be temporarily restricted until the review is complete.
To pass the verification:
— Complete ID verification through Sumsub if you haven't already
— Submit supporting documents showing the source of funds (bank statement, contract, invoice, receipt, etc.) if necessary.
— You can reach out to our support team with an explanation to expedite the review process
❓ What happens to the funds?
Funds from flagged transactions are held in your account but not credited to your available balance until the review is complete and all required documentation is provided.
After the review:
— If we confirm the source of funds but the transaction is still classified as high-risk, the deposit will be rejected and funds returned to the sender where possible
— If you cannot provide adequate proof of funds, we may decline to process the transaction in accordance with AML requirements
💬 Why do we conduct these reviews?
We verify the origin of funds to protect our users and comply with international anti-money laundering (AML) regulations.
Even if you're a legitimate user, our system is obligated to flag and review any transaction that appears suspicious or originates from a high-risk source.
These checks help prevent our platform from being used for illegal purposes and maintain a secure environment for all users.