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Why might verification be denied?

Updated over a week ago

Document issues:

  • Blurry or low-quality image

  • Expired document

  • Document not fully visible (cropped corners or edges)

  • Information doesn't match between form and document

  • Using another person's documents

Selfie issues:

  • Poor lighting

  • Filters or photo editing applied

  • Wearing sunglasses, hats, or face coverings

  • Face doesn't match ID photo

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